• Payment and Shipping
  • How do I ship to my Apartment/Condo?

    We advise you to notify your concierge, front desk, doorman or property management office that you are expecting a large shipment ahead of time.  This will help minimize the chance of the shipment being refused or returned to sender.

    If you’re experiencing a problem with your delivery, send us an email right away and we’ll be here to help.

  • What courier service is used to ship the mattress?

    We will ship your package using Loomis Express in Canada and UPS ground in US.  They will deliver Monday to Friday during business hours.

  • Do I need to be home to sign for my delivery?

    For shipment in Canada, we ship via Loomis and your signature is required for delivery.  In U.S., we ship via UPS Ground service and your signature is not required.

  • Do you offer financing?

    Unfortunately, we’re unable to provide financing or split payment at this time.  We currently accept payment via Visa, MasterCard, American Express and PayPal.

  • How much is shipping?

    We offer free shipping because at Silk + Snow, we don’t want the cost of shipping to make or break the deal.

  • What size box will the mattress be shipped in?

    Your mattress will be shipped in a compact box. The exact dimensions is 20”X 20”X 43”.

  • Do I have to pay taxes? Are they included in the price?

    In Canada, HST or GST as well as any provincial sales tax will apply, depending on the province. For US orders, we are required to charge state tax only in the state of Massachusetts since this is where our manufacturer is located.

  • Where do you ship to? How long will it take for my Silk + Snow mattress to arrive?

    As soon as the order is processed, we will ship your mattress out as soon as we can. Transit time of your mattress depends on the location of the final destination. Estimated shipping times as follow:

     

    Canada:
    BC, AB, NS, NL - 4-6 business days
    SK, NB, PEI - 3-5 business days
    MB, QC - 2-4 business days
    ON - 1-2 business days

     

    USA:
    North West: 4-6 business days
    South West: 5-7 business days
    Central: 3-6 business days
    North East: 2-4 business days
    South East: 3-6 business days

  • Will I have to pay customs, duties, or brokerage fees?

    The short answer is "No". US orders are shipped direct from Boston, and Canadian orders are shipped from Toronto — so your mattress never has to go through border patrol.

  • Returns
  • What is your return policy?

    We offer a 100-night risk free trial period. We know that it takes more than a quick touch and feel of a mattress to know if it’s the right one for your body. We recommend that you try our mattress for at least 30 nights.

     

    We’re sure you’ll love our mattress (just as much as we do) but if it’s ‘just not right’, we’ll gladly help you return it and offer you a full refund. Your comfort is what we care about most.

     

    Refunds are credited back to your account within two weeks.

     

  • Do I need to return the mattress in the original box?

    Once your mattress is decompressed from the box, it won’t fit back into the box. So rather than have you stress about that, we make returns just as painless as the purchase — we’ll make arrangements to have your mattress picked up by one of our freight partners.

  • Setup and Care
  • What type of bedframes should I use with my mattress?

    Great question! The support underneath your mattress is just as important as the mattress itself. It’s important to place your Silk + Snow mattress on a stable, firm surface to ensure it will perform as designed.

     

    A rigid base, like a traditional metal frame with foundation, a platform bed or a slatted bed (make sure slats are not bowed and are equally spaced, no more than 3” apart and no less than 2” wide) will work just fine.

     

    Since Queen, King and California King Mattresses are wider, platform beds and slat systems require at least one centre support beam.

     

    Platform beds made of wired metal should not be used with your Silk + Snow mattress.

  • How should I wash my cover?

    We didn’t want to make cleaning your mattress a chore, so we designed a mattress cover that easily zips off when you need it to.

    Wash the cover with cold water and mild detergent and allow cover to hang dry before placing back on mattress. Don’t use bleach or harsh stain remover, and do not use dryer or dry clean for optimal longevity.

  • Do I need to flip my mattress?

    Our foam core has been designed to have a specific top and bottom for optimal comfort, so you don’t need to flip the mattress over time.

    However, rotating the mattress every 3 months is a good idea to ensure that the mattress gets evenly used. We can help keep you on track with that — just sign up to our email list, and we’ll send you a reminder every few months.

  • The Mattress
  • Why are you called Silk + Snow?

    When thinking about names for our new venture, we thought about two things: premium quality and homey comfort.

     

    Silk is synonymous with luxury and although our product doesn’t contain any silk, we kept the high quality spirit and infamous feel of silk fiber in mind when designing our mattress.

     

    Snow represents our North American roots — it’s soft, fluffy and there’s an undeniable sense of coziness that happens when you’re watching that perfect snowfall from the warmth and comfort of your own home.

  • What is inside the Silk + Snow mattress?

    The Silk + Snow mattress is a high quality memory foam mattress comprised of 3 layers.

     

    • Layer 1 - This layer provides a cooler, more consistent sleep surface every single night. 13x better than conventional memory foam, 16x better than latex.
    • Layer 2 - This transition layer provides the spring and bounce you'd find in latex or coil bed. Unparalleled support, pressure relief and motion isolation that foam beds are famous for.
    • Layer 3 - This premium support layer is the foundation to it all. Strength, support and structure of the mattress starts here.
  • Can I try the Silk + Snow mattress before I buy it?

    We spent many, many nights trying out different mattresses on the market, so you don’t have to. And since we did all the R&D first hand, our mattress is human tested and human approved.

     

    The Silk + Snow mattress has been designed to provide your best sleep ever — and we want you to be absolutely certain that you love it. That’s why you get 100 nights to sleep on it, risk free. If you don’t like it, we’re happy to help you return it.

  • What is the weight of your mattress?

     

    Size Weight
    Twin 50lbs
    Twin XL 56lbs
    Full 70lbs
    Queen 85lbs
    King 106lbs
    Cal King 105lbs
  • What is the weight capacity for the mattress?

    The Silk + Snow mattress is designed to support individuals up to 300 lbs.

  • What are the dimensions of the mattress?

    Choosing the perfect size mattress for yourself is not an easy task. We offer a wide selection of sizes for you to choose from. All of our mattress our 10 inches in height. The dimensions are as follows:

     

    Size Dimensions
    Twin 39” X 75” X 10”
    Twin XL 39” X 80” X 10”
    Double 54” X 75” X 10”
    Queen 60” X 80” X 10”
    King 76” X 80” X 10”
    King XL 72” X 84” X 10”
  • Where is your mattress made?

    All of our mattress materials are manufactured in or sourced from North America. Call us control freaks, but we find comfort in knowing the higher quality control standard that comes with sourcing locally and ensuring you’ll receive a high-performance, high-quality mattress.

     

    All Silk + Snow materials pass Canadian and American governmental regulatory requirements and are Certi-PUR certified.

  • Does your mattress smell or Will your mattress have an odour?

    You might notice a new mattress smell, but it will be minimal. It goes away quickly and is not from any harmful chemicals.

  • Does the Silk + Snow mattress sleep warm?

    Silk + Snow’s design has a top layer that provides a cooler, consistent surface than conventional memory foam mattresses. Our mattress brings you 13 times faster heat reduction, so you can enjoy an optimal sleeping temperature every single night.

  • How come your mattress is inexpensive compared to other retailers?

    It’s no secret that most retailers pass on their brick-and-mortar markups to customers. Since we’re using a direct to consumer model (no show room, no pushy salesperson), we don’t have any of those costs to pass on.

    Our focus is on making premium mattresses available at an accessible price. Without all the gimmicks, there’s no reason to charge a fortune for a good night’s rest.