The safety of our customers and team members is our top concern. We continue to ship within normal delivery estimates across Canada & USA as our courier partners are considered essential services.
Health & Safety
Our warehouses are taking extra safety precautions at this time including increased cleaning and sanitizing of the entire warehouse, increased hand hygiene practices with hand sanitizer available at all work stations, eliminating non-essential contacts with outside parties, and having any employee who feels unwell stay at home until they are healthy.
To limit any risk to our customers, your package will be left safely on your doorstep for you to collect at your convenience. Our mattresses are vacuum sealed at the time of assembly and will not come into direct contact with any person during the fulfillment process
Cleanliness has always been at the heart of Silk & Snow product design. During these unusual times, we continue to offer a hygienic sleep experience through features such as our S&S Mattress cover, which is woven with silver to mitigate the growth of bacteria. If you do need to wash your cover, it features a 360 degree zipper making it super easy to remove, toss in the wash, and zip back on for a clean and cozy sleep.
We're Here to Help
Our customer service team is working remotely and will continue to provide swift, friendly assistance during our regular business hours of 9:30 AM – 5:30 PM EST, Monday – Friday and 10:00 AM - 5:30 PM on Saturdays. Please don’t hesitate to reach out to us via email ([email protected]), phone (855-777-0033), and the live chat on our site.