We are experiencing a higher than usual call and email volume so it might take a bit longer than usual to respond to your email. Rest assured our team is working hard get back to everyone. You might have noticed that we turned off our phone and online chat function. The reason for this is so that we can focus 100% on responding to emails, order processing, and shipping.

The holiday season brings increased shipping volumes and risk of delays. While the Silk & Snow team is working hard to keep our products well stocked and working with the best possible shipping partners in your region to ensure speedy deliveries, please account for potential delays and place your order as early as possible.

What Courier Service Do You Use to Ship Orders?

All our orders are currently shipped through various couriers such as FedEx, UPS, Canpar, and private services. The holiday season brings increased risk of shipping time delays, and we try our best to use the most reliable courier within your area.

How Long Does it Take to Ship Orders?

It typically takes anywhere from 1-3 days to process your order, unless otherwise indicated on the product page. Delivery times vary based on where the order will be shipped to.

Can You Guarantee Delivery Dates?

Due to our busy end-of-year peak season, in addition to the COVID-19 pandemic and subsequent lockdown, we cannot 100% guarantee specific delivery dates. However, we will always strive to be as accurate as possible with predicted delivery dates.

How Long Does Delivery Take to My Location?

During this busy period, our shipping partners are working their absolute hardest to ensure prompt shipping times. Due to these heavy volumes, it is difficult to predict delivery times with 100% accuracy, so please account for potentially longer-than-average transit times.

Additional Factors to Consider

• Please be advised it may take more time than estimated to receive shipments in rural areas.
• These estimated transit times are based recent service levels, and are subject to change due to weather, high-volumes, and unforeseen delays. These estimates do not take in to account extenuating circumstances such as damaged shipments or lost packages.
• Due to higher volumes of orders, order tracking may not update as frequently as usual. In some cases, tracking will not update until your order has been delivered. Not to worry; all deliveries are insured by us, and we promise to replace any lost or damaged packages as quickly as possible.
• The holiday season is a busy time for us all. We understand how important it is to receive your holiday orders in a prompt manner, which is why our shipping partners are working diligently to ensure quick deliveries. Please account for potential delays when awaiting a delivery, and try to order as far ahead as possible to limit the risk of late delivery.