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Silk and Snow

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  • Mattress
    • S&S Mattress
      Our original Memory Foam Mattress
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      Our Hybrid Mattress with foam on coils
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      Our Organic Mattress with natural latex
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      • Platform Bed
        Our no-nonsense platform bed
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        Our stylish bed frame with headboard
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        Our convenient and stylish storage bed
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        Our solid 100% Acacia wood bed frame
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        Our wooden nightstand in a timeless design
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        Our all-natural wool dryer balls
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      • Egyptian Cotton
        Our 100% Egyptian cotton sheet set
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        Our Portuguese made 100% flax linen sheets
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      • Pillow
        Our premium hybrid adjustable loft pillow
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        Our waterproof, snug mattress protector
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      • Down Duvet
        A fluffy, warm duvet filled with 100% Canadian down
      • Down Alternative Duvet
        A dense and warm down alternative vegan duvet
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      • Muslin Quilt
      • Muslin Coverlet
      •  
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      • Handwoven Weighted Blanket
        Our handwoven weighted blanket
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      • Muslin Quilts
      • Muslin Coverlets
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    • Blankets & Throws
      • Hand Knitted Weighted Blanket
      • Alpaca Throws
  • Bath
    • Bath Towels
      • See All Towels
      • Plush Terry Towel
      • Classic Terry Towel
      • Turkish Towel
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      • Terry Robe
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Frequently Asked Questions

POPULAR
Why are you called Silk & Snow?

When thinking about names for our new venture, we thought about two things: premium quality and homey comfort.

Silk is synonymous with luxury and although our initial products didn't contain any silk, we kept the high quality spirit and infamous feel of silk fiber in mind when designing our mattress.

Snow represents our North American roots — it’s soft, fluffy and there’s an undeniable sense of coziness that happens when you’re watching that perfect snowfall from the warmth and comfort of your own home.

What methods of payment do you accept?

We accept PayPal, Visa, MasterCard, American Express (for Canada only), MasterCard Debit and Visa Debit. Please note that we do not accept Discover, prepaid cards or international cards.

How long will it take for my order to arrive?

Transit time of your order depends on the location of the final destination. It will usually take 1-3 business days for your order to be processed at our warehouse before it is shipped to your address with times varying based on where you live. Please note that the only exception is our custom mattress, which can take 2-3 weeks to be processed as they are made to order. Estimated shipping times by region are listed below. Once your order is processed you will receive an email with your tracking number. Please note that outstanding issues may cause an increase in shipping wait times.

 

Canada:

ON: 2-3 business days
MB, QC: 2-4 business days
BC: 5-6 business days
AB, SK, NB, PEI: 4-6 business days
NS, NL: 5-6 business days
YT, NT, NU: 7-9 business days

 

USA:

North East: 2-4 business days
Central: 3-6 business days
South East: 3-6 business days
North West: 4-6 business days
South West: 5-7 business days
Alaska and Hawaii: 7-9 business days

Can I try your Silk & Snow mattresses before I make a purchase?

We spent many, many nights trying out different mattresses on the market, so you don’t have to. And since we did all the R&D first hand, our mattresses are human tested and human approved.

 

The Silk & Snow mattresses have been designed to provide you with the best sleep ever. We want you to be absolutely certain that you love it, that’s why you get 100 nights to sleep on it, risk free. If you don’t like it, we’re happy to help you return it at no cost to you.

 

Oh, and you are welcome to test our products in person before making a purchase online. Please visit our Contact Us page to find your nearest showroom. Click here.

Where are your mattresses made?
All of our Silk & Snow mattresses are made by local companies that value sustainability and quality in the same ways that we do. We’re picky about who we partner with, which is why all of our mattress manufacturing partners have decades of experience and are located in Canada and the U.S.A. All of the foams, latex, and fabrics used in the creation of our mattresses are also Canadian or American made.
What certifications do your mattresses have?

S&S Mattress and S&S Hybrid Mattress

Our obsession with quality means we strive to meet the highest compliance standards of any bed-in-a-box available online in USA and Canada. All the foams used in our S&S Mattress and S&S Hybrid Mattress are CertiPUR-US® certified, meaning they are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million). This means a healthier sleep for you, and for our planet.

S&S Organic Mattress

We take the preservation of our planet seriously, and aim to minimize the harmful effects of manufacturing bedding products. That’s why our Organic Mattress is certified Carbon Neutral, and made with GOLS Certified Organic Latex, GOTS Certified Organic Cotton and OEKO-TEX Standard 100 Certified New Zealand Joma Wool. These certifications ensure that our products are made with utmost respect and consideration for both our customers, and our planet.

Does your mattress smell or will your mattress have an odour?

You might notice a new mattress smell, but it will be minimal. It goes away quickly and is not from any harmful chemicals.

 

Our foams are CertiPUR-US certified, which means our foams are:

 

✓ Made without ozone depleters
✓ Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants
✓ Made without mercury, lead, and other heavy metals
✓ Made without formaldehyde
✓ Made without phthalates regulated by the Consumer Product Safety Commission
✓ Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

 

Additionally, our Organic Mattress is made using 100% GOLS Certified organic latex, meaning it will not have any odours associated with lower-quality memory foam.

TOPICS
Orders and Payment
What methods of payment do you accept?
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Shipping and Delivery
How long will it take for my order to arrive?
How do I ship to my apartment/condo?
What courier service is used to ship the mattress?
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Returns and Exchanges
What is your mattress return policy?
How long will it take to process my refund?
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Setup and Care
What type of foundation or base should I use with my mattress?
How can I clean my mattress?
Do I need to flip my mattress?
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The Mattress
Can I try your Silk & Snow mattresses before I make a purchase?
Where are your mattresses made?
Do your mattresses sleep warm?
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Sales And Promotions
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Free Shipping & Returns
Shipping is on us and you won’t get punished for having second thoughts — returns are just as painless as the purchase.
100 Night, Risk-Free
Need to sleep on it? Of course you do. How does 100 nights sound?
15 Year Warranty
Our mattress is built to help you sleep easy, year after year. We stand by our mattress with a 15-year warranty that’s straightforward and uncomplicated.

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@2022 Silk & Snow Inc.
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