When thinking about names for our new venture, we thought about two things: premium quality and homey comfort.
Silk is synonymous with luxury and although our initial products didn't contain any silk, we kept the high quality spirit and infamous feel of silk fiber in mind when designing our mattress.
Snow represents our North American roots — it’s soft, fluffy and there’s an undeniable sense of coziness that happens when you’re watching that perfect snowfall from the warmth and comfort of your own home.
We accept PayPal, Visa, MasterCard, American Express, Discover (US only), MasterCard Debit and Visa Debit. Please note that we do not accept prepaid cards or international cards.
Transit time of your order depends on the location of the final destination. It will usually take 1-3 business days for your order to be processed at our warehouse before it is shipped to your address with times varying based on where you live.
Please note that exceptions to this include our custom mattress (which will take 2-3 weeks to be processed as they are made to order).
Estimated shipping times by region are listed below. Once your order is processed you will receive an email with your tracking number. Please note that outstanding issues may cause an increase in shipping wait times.
Canada:
ON: 1-3 business days
MB, QC: 2-4 business days
BC: 5-6 business days
AB, SK, NB, PEI: 4-6 business days
NS, NL: 5-6 business days
YT, NT, NU: 7-9 business days
USA:
North East: 2-4 business days
Central: 3-6 business days
South East: 3-6 business days
North West: 4-6 business days
South West: 5-7 business days
Alaska and Hawaii: 7-9 business days
We spent many, many nights trying out different mattresses on the market, so you don’t have to. And since we did all the R&D first hand, our mattresses are human tested and human approved.
The Silk & Snow mattresses have been designed to provide you with the best sleep ever. We want you to be absolutely certain that you love it, that’s why you get 100 nights to sleep on it, risk free. If you don’t like it, we’re happy to help you return it at no cost to you.
Oh, and you are welcome to test our products in person before making a purchase online. Please visit our Contact Us page to find your nearest showroom. Click here.
All of our Silk & Snow mattresses are made by local companies that value sustainability and quality in the same ways that we do. We’re picky about who we partner with, which is why all of our mattress manufacturing partners have decades of experience and are located in Canada. All of the foams, latex, and fabrics used in the creation of our mattresses are also Canadian made.
S&S Mattress and S&S Hybrid Mattress
Our obsession with quality means we strive to meet the highest compliance standards of any bed-in-a-box available online in USA and Canada. All the foams used in our S&S Mattress and S&S Hybrid Mattress are CertiPUR-US® certified, meaning they are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million). This means a healthier sleep for you, and for our planet.
S&S Organic Mattress
We take the preservation of our planet seriously, and aim to minimize the harmful effects of manufacturing bedding products. That’s why our Organic Mattress is certified Carbon Neutral, and made with GOLS Certified Organic Latex, GOTS Certified Organic Cotton and OEKO-TEX Standard 100 Certified New Zealand Joma Wool. These certifications ensure that our products are made with utmost respect and consideration for both our customers, and our planet.
You might notice a new mattress smell, but it will be minimal. It goes away quickly and is not from any harmful chemicals.
Our foams are CertiPUR-US certified, which means our foams are:
✓ Made without ozone depleters
✓ Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants
✓ Made without mercury, lead, and other heavy metals
✓ Made without formaldehyde
✓ Made without phthalates regulated by the Consumer Product Safety Commission
✓ Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
Additionally, our Organic Mattress is made using 100% GOLS Certified organic latex, meaning it will not have any odours associated with lower-quality memory foam.
